Foot-lynx
Return and Refund Policy
Return, Refund & Exchange Eligibility
Last updated: FEBRUARY 7, 2026
Eligible Countries: United States only
- International are not accepted at the time
Return Window: 30 calendar days from the delivery date
Product Condition:
Items must be new, unused, unworn, and in original condition
Original packaging, tags, accessories, and inserts must be included
- We accept returns for both defective and non-defective products.
Exchanges
Exchanges are accepted for eligible items within the 30-day window
Products must meet the same condition requirements as returns
Exchange availability is subject to stock
Return Method & Shipping
Return Method: By mail
Return Shipping Label:
Customers are responsible for return shipping costs
- Original Shipping Charges are non-Refundable
Restocking Fees:
No restocking fees are charged
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will assist you promptly and ensure a suitable resolution.
Inspection & Refund Processing
All returned items are inspected upon receipt
Approved refunds are processed within 7 business days
Refunds are issued to the original payment method
Processing time by banks or card providers may vary
Non-Returnable Items
The following items are not eligible for return or refund:
Gift cards
Items marked “Final Sale” or “Non-returnable”
Used, worn, or damaged items not caused by Foot-lynx.
Customized or personalized items (if applicable)
How to Request a Return or Exchange
Contact our Customer Support team with:
Order number
Email address
Reason for return or exchange
- Customers may be Required to fill out a return request from before shipping the product.
Our team will review your request and provide return instructions
Ship the item back according to the provided guidelines
Once approved, your refund or exchange will be processed
Country Specific Rules:
- For International Returns, Customs Duties and Shipping Fees May Apply.
- Contact Support for Guidance on Return,from your country.
Contact Information
Store Name: Foot-Lynx
Phone: +1 833-834-2667
Email: contact@foot-lynx.com
Address: Flat C-7244 Henderson Rd, St. Louis, MO 63121, USA
Support Hours: Monday – Sunday, 9:00 AM to 5:00 PM (CST)
Response Time: Within 1 business day